Refund policy

At [STORE NAME], customer satisfaction is our top priority. If something isn't right with your order, we are here to help make it right with our straightforward return process.

1. Return Window

You have [X DAYS, e.g., 7 days] from the date your order is delivered to request a return or replacement. Requests submitted after this window cannot be accommodated.

2. Return Eligibility Criteria

To qualify for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The product must remain in its original manufacturer packaging with all tags, barcodes, manuals, and accessories intact.

  • A valid invoice or order confirmation email is required.

3. Damaged, Defective, or Incorrect Products

If you receive a package that is damaged, defective, or incorrect:

  • Please email us at [EMAIL ADDRESS] within [48 HOURS / 3 DAYS] of delivery.

  • Include your Order Number and clear photos or a short unboxing video highlighting the issue.

  • Upon verification, we will arrange a free reverse pickup and dispatch a brand-new replacement at zero additional cost to you.

4. Non-Returnable Items

For hygiene and safety reasons, certain categories cannot be returned once delivered:

  • Personal care, grooming, and skincare tools.

  • Undergarments, socks, or intimate lifestyle items.

  • Items marked explicitly as "Final Sale" or "Clearance."

  • Any item that has been used, modified, or damaged due to misuse.

5. Reverse Pickup & Return Shipping Costs

  • Defective / Wrong Item: Return shipping is 100% free; our team arranges reverse pickup at our expense.

  • Change of Mind / Voluntary Return: If return pickup is available in your pincode, a nominal reverse courier fee of [RETURN FEE, e.g., ₹99] may be deducted from your final refund amount, or you may self-ship the item to our warehouse.

6. Refund Process & Timing

Once your returned item is received and inspected at our facility:

  • We will notify you via email regarding the approval or rejection of your refund.

  • Prepaid Orders: Approved refunds are initiated immediately to your original payment method (Bank account/UPI/Card) and reflect within [REFUND PROCESSING TIME, e.g., 5-7 business days], depending on your bank.

  • Cash on Delivery (COD) Orders: Refunds are issued via secure bank transfer (NEFT/IMPS) or store credit vouchers. Our support team will request your verified UPI ID or account details upon return approval.

7. Exchanges

We offer direct exchanges for size or defective items. If you wish to exchange for a different product altogether, please initiate a return for your original item and place a new order on our store.

8. Questions & Support

To initiate a return or ask a question about your order, reach out to:

  • Support Email: [EMAIL ADDRESS]

  • Customer Support Hours: [HOURS, e.g., Monday - Saturday, 10:00 AM - 6:00 PM IST]